Making a (Multi) Million Dollar MedSpa
Welcome to the Making a Multi Million Dollar MedSpa Podcast where we have real conversations about what it takes to run a successful medspa. Join us as we showcase our insights and best practices, share our day-to-day successes and failures, and host some of our peers, colleagues, and other experts in the field!
Making a (Multi) Million Dollar MedSpa
Episode #69 - Stop Selling, Start Connecting: How Education Drives Retail Sales with Robyn Jennett
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In this episode, Kathy sits down with Robyn Jennett of Coachlight in Des Moines, Iowa to explore how intentional client care and clear communication create lasting results. From first consultations to long-term maintenance, she shares the strategies that drive client trust, treatment success, and steady growth within the practice—all while generating outstanding retail sales.
Talking Points:
- Featured treatments & services
- Sofwave as a standout treatment
- Introducing a new retail line
- Revision CMT for post-procedure care
- Setting intentional goals
- What drives Robyn’s success
- Aligning first product recs with skin goals
- Scheduling corrective check-ins
- Introducing retail during the consultation
- Managing client expectations
- Outlining requirements from the start
- Designing the maintenance phase
- Rebooking before the client leaves
- Focusing on providing genuine support
Resources:
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